ek333 Privacy Policy

1 Introduction

ek333 is an online gaming and betting platform offering casino games, sports betting, and live casino services for users in Bangladesh. When you use our website or app, certain information about you is naturally stored in our systems. Through this privacy policy, we want to let you know what that information is, how it is collected, and how committed we are to protecting your personal privacy.

This policy applies at every level of your relationship with ek333 — from registration through transactions, customer support, and everyday use of the platform. We believe transparency is the foundation of trust, so this document has been written in plain language so that any user can understand it easily.

This privacy policy is a binding document for all ek333 services. By creating an account or using any service on the platform, you acknowledge that you have read and accepted all terms of this policy.

2 Data Collection

ek333 collects information in two main ways: (a) information you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide Directly

During account registration and use of services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Mobile banking number — bKash, Nagad, Rocket, Upay (for transactions)
• Your chosen username and password

2.2 Automatically Collected Information

While using the platform, the following information is automatically recorded in our systems:

• IP address and device type
• Browser and operating system information
• Login and logout times on the platform
• Game play history and betting transactions
• Financial transaction records related to deposits and withdrawals
• Customer support chat history

2.3 Information Received from Third Parties

In some cases, we may also receive information from trusted third-party verification services for identity verification and fraud prevention purposes. In such cases, the privacy policy of the relevant third party also applies.

3 Purpose of Data Use

ek333 does not use your information for any unauthorised or unrelated purpose. Your information is not used in any way other than for the specific purposes listed below:

• Account Management: For registration, login, and account verification.
• Financial Transaction Processing: Correct mobile banking details are used for deposits, withdrawals, and bonus payments.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Fraud Prevention: To protect against unauthorised access, creation of multiple accounts, or money laundering.
• Service Improvement: To analyse and improve the performance of the platform.
• Communication: To send important updates, security notices, and promotional information — though you may request to stop receiving such communications at any time.
• Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.

To learn more about our commitment to responsible gaming, read our Responsible Gaming Guidelines, where setting limits and self-exclusion are discussed in detail.

4 Data Storage and Security

ek333 uses industry-standard technical security measures to protect your information. Our servers and databases are secured with SSL encryption, meaning all communication between your browser and our servers is transmitted in encrypted form.

4.1 Technical Security Measures

• 256-bit SSL encryption on all data transmissions
• Passwords and sensitive information stored in encrypted form
• Regular security audits and vulnerability testing
• Limited access for authorised personnel only
• Automated monitoring systems to detect suspicious activity

4.2 Data Retention Period

Data is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be kept for a defined period to meet applicable legal obligations. Personally identifiable information (PII) is securely deleted once legal requirements have been fulfilled.

4.3 Response to a Data Breach

In the event of an unexpected security breach, ek333 will promptly notify affected users and take immediate steps to minimise any harm.

5 Sharing Data with Third Parties

ek333 does not sell your personal information to any third party for commercial purposes. However, limited sharing may be necessary in specific circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), fraud detection, and technical infrastructure management. These partners may use the information only to provide the specified service and are bound by confidentiality agreements.

5.2 Legal Obligations

ek333 may be required to provide information in response to a legal order or government directive, or upon request from the relevant authority in an investigation into money laundering or fraud.

5.3 Business Changes

In the event of a business restructuring or acquisition, user data may be transferred as part of the assets, but the new entity will also be required to comply with the terms of this privacy policy.

Outside of the exceptions above, your information will not be shared with any external party without your consent.

9 Policy Changes

ek333 reserves the right to amend or update this privacy policy at any time. Before any changes take effect, we will publish a notice on the platform and, where necessary, send a notification to the registered email or mobile number.

Continued use of the platform after a change will be taken as acceptance of the updated policy. We therefore recommend visiting this page regularly. The "Last Updated" date shown at the top of the page will always indicate the most recent version.

To learn more about ek333, you can read our About Us page, where the platform's overall background and goals are discussed.